Admissions

If you’re someone who is struggling with addiction, we know that asking for help is one of the toughest steps you can take. Early intervention can make all the difference in long-term recovery and we’re here to support you every step of the way. Our admissions process is designed to be as smooth and stress-free as possible. We want you to feel informed, supported and comfortable from the moment you reach out. Let us help you take the first step to a healthier, happier life.

If you’re seeking addiction treatment for a loved one and want to find out more about the admissions process, then we hope you find the answers you’re looking for on this page. We’ve covered many of the common admissions questions, but if you have any more queries, please get in touch. Our admissions team will be happy to help.

Step 1: First Contact and Assessment

The first step in your journey to recovery is to get in touch with us. You can call or email us or fill out our secure contact form online – whatever is most convenient for you. All communication is completely confidential so you can feel comfortable and safe during this time.

Once you’ve made contact we’ll schedule a confidential assessment. This is a detailed conversation with one of our admissions counsellors about your history, current situation and individual treatment needs. We know talking openly about addiction can feel uncomfortable, but honesty during this time is extremely important. This assessment helps us understand your situation better and how we can support your recovery. 

Step 2: Insurance and Financial Planning

After the assessment, our admissions team will help verify your insurance benefits. This process helps us determine what’s covered and what you’ll be responsible for. At Step by Step Recovery, we work with many insurance providers to get you the most out of your coverage and reduce out-of-pocket expenses.

For clients without insurance or whose insurance doesn’t cover the full cost of treatment we offer payment plans and financial assistance. The cost of rehab can be a barrier for many people, and we want to make addiction treatment accessible to those who need it. Please discuss any financial concerns with our admissions team early on so we can find the best solution for you.

Step 3: Admission Day and Intake

When you arrive at The Lighthouse, you’ll be greeted by a dedicated admissions coordinator who will walk you through the whole process. From the moment you step through our doors, we will do everything we can to make you feel comfortable and supported. You’ll get a quick tour of the facility and meet some staff members so you feel settled in from the start.

The intake process includes a medical evaluation and meetings with the doctor and therapists to review your treatment plan. This is your chance to ask any questions and get prepared for your treatment. We want to alleviate any anxiety and make you feel supported so you can focus on your recovery. To help you prepare for your stay we provide a packing list that outlines what to bring and what to leave behind. So you have everything you need for a comfortable stay without any worries.

Step 4: Personalised Treatment Plan

Following your medical assessment, our clinical team will work with you to develop a personalised treatment plan specific to your needs. This comprehensive plan is created by our team of addiction specialists including therapists and doctors who work together to ensure every aspect of your care is covered. Your plan will also address any underlying mental health issues, additional medical needs and your personal recovery goals all while focusing on long-term sobriety and well-being.

Start of Treatment

After your medical assessment and orientation, you’ll begin your personalised treatment programme. This includes a medically supervised detox if necessary, combined with individual therapy sessions, group activities and other treatment components designed to address the psychological aspects of addiction as well as the physical. 

Ongoing Support and Communication

Throughout your time at Step by Step Recovery, you will have regular check-ins with your treatment team. These sessions are important for monitoring your progress, discussing any challenges, and adjusting your treatment plan as needed. We want to make sure you’re constantly supported and your treatment evolves to meet your needs at every stage of recovery.

Family members can be kept informed of your progress during treatment provided you permit us to do so. We will work with you to determine the level and frequency of family communication that works for you. This can give you peace of mind and ensure loved ones are involved in supporting your recovery when needed.

Interventions 

Whilst many of our clients come to The Lighthouse eager to begin treatment, not everyone is open to accepting help. However, addiction is a progressive disease, and without treatment, the consequences can be devastating. Understandably, families want to do all they can to convince loved ones to enter rehab. 

At Step by Step Recovery, some of our staff members have experience working with clients who are hesitant about treatment. While they are not trained interventionists they do have experience addressing ambivalence. For more complex cases we work with professional interventionists to get the best outcome. We also offer sober transport services available at an additional cost to support a safe transition into our care.

The Cost of Treatment

People often put off seeking help because of the cost of addiction treatment. Paying for rehab is considered a financial burden for some, however, at Step-By-Step Recovery we aim to provide the best quality of care at affordable prices so that this doesn’t have to be a concern.

What’s included in the cost of addiction treatment?

The cost of your stay will depend on the level of treatment you require, and our admissions team will discuss this with you in detail during your initial phone enquiry. At Step by Step Recovery, there are no hidden fees involved in our service. We are a fully residential rehab clinic, which means everything we provide is included in the overall cost. The following is included in the price you pay:

• Medications and medical assessment
• Treatment therapies
• Nutritious meals cooked by our in-house chefs
• Lifetime aftercare

The quickest and most efficient way to secure immediate treatment is by funding it yourself. However, we realise that each person’s situation is different, which is why we do all we can to assist you when it comes to paying for rehab.

Payment plans

We want as many individuals to benefit from our services as possible, so if paying for treatment upfront is a concern for you, you can call us to discuss payment plans. A payment deposit for two weeks is required before you’re admitted to our clinic. Once that has been paid, we can arrange instalment plans to cover the remaining cost of your treatment and you always have the option of extending your stay with us at any time. Once that has been paid, we can spread the remaining costs throughout your stay, for example, an additional payment before week two and before week six. 

Payment methods

We require a deposit to be paid before your arrival, this allows us to reserve a place for you, so you’ll be able to settle in and see the doctor straight away. Payment can be made by credit or debit card over the phone or in person at our premises.

When do I pay?

During the admission process, you will have an initial phone call with one of our team who will take you through your treatment options and answer any questions you have regarding our clinic and treatment programme. During this consultation, we will take a deposit to secure your place in our facility. The next stage is a pre-admissions consultation, carried out by our experienced admissions team. If following this examination, you are deemed unfit to attend rehab for any reason, your deposit will be refunded in full.

If you would like an instant quote or have any questions about our clinic, please get in touch. Our phone lines operate 24/7 and we’d be happy to advise you on a suitable programme which meets both your treatment needs and financial budget.

Sober Transport: A Safe Ride to Recovery

At Step by Step Recovery, we know getting to treatment can be one of the hardest steps for many people, especially those struggling with addiction. To make this transition easier we offer Sober Transport—a safe and compassionate service that gets you to our facility safely and comfortably.

What is sober transport?

Sober Transport is a safe professional escort to our treatment centre. Whether you’re coming from home, a hospital or another facility our transport team will pick you up and support you along the way. This service is especially helpful for those who feel anxious, overwhelmed or unsure about travelling alone.

How sober transport helps:

• Safety and comfort: Our transport team are experienced in working with people in early recovery. They know the special needs of those who may be feeling emotional or are in physical pain due to withdrawal and are trained to create a calm and supportive environment.
• No stress or worry: We take care of all the logistics from scheduling to pick up so you can focus on your recovery.
• Confidential and discreet: Our sober transport services are completely confidential from the moment we pick you up to the moment you arrive at The Lighthouse.

This service is available to any client coming into treatment with us. Whether you’re travelling a short distance or from elsewhere in the UK, we can help make the journey to our clinic as smooth as possible.

If you or your loved one need sober transport please let our admissions team know when you start the admissions process. We’re here to help you every step of the way.

FAQs

We know that entering treatment can feel overwhelming, and you may have a lot of questions. To make the process easier, we’ve compiled answers to the most frequently asked questions. Here, you can find information about the duration of treatment, what to bring with you, our visitation policies, and more. Our goal is to ensure you have all the details you need to feel confident as you take the next step toward recovery.

1. How long is does treatment last?

The length of treatment varies for each person and will depend on your individual needs and goals. We recommend a minimum of 30 days to ensure you have the opportunity to complete your detox and take part in therapy.

1. What do I bring with me?

Appropriate indoor and outdoor clothing as well as footwear, toiletries and medications will be needed for your stay in rehab. We will provide you with a full list of items during the admission process.

1. Can my family visit during treatment?

Yes, we have a visitation policy to support family involvement in the recovery process. Family visits are allowed during designated times to promote connection and support.

1. Will I have my phone or internet?

To promote a distraction-free recovery environment we have guidelines around phone and internet use. Details will be discussed during your admission, balancing connectivity with recovery.

1. What kind of therapy do you offer?

We offer a variety of evidence-based therapies including individual therapy, group therapy, family therapy and holistic approaches like yoga and mindfulness practices.

1. Can I work while in treatment?

Our programmes are designed to support recovery and most clients benefit from taking a break from work. However, we can discuss work responsibilities on a case-by-case basis.

1. What if I relapse during treatment?

Relapse is a part of the recovery journey for some people. Our team is here to support you through challenges and we will work together to create a plan to get back on track.

1. Is insurance accepted?

Yes, we accept many insurance plans. Contact our admissions team to discuss your insurance and any financial questions you may have.

1. How can I support a loved one in treatment?

Stay involved through communication and family therapy sessions and we can provide additional resources and guidance on how to best support your loved one during their recovery.

Are You Ready to Begin Your Recovery Journey?

Taking the first step toward recovery is a brave and important decision. At Step by Step Recovery, we’re here to support you every step of the way. Our admissions team is ready to assist you with any questions and guide you through the process of entering treatment. Contact us today to get started on your journey to a healthier, more fulfilling life.